Hotel Online Special Report

Telman Re-Invents Itself
Concentrates on New Management Company 
Software Technology
Houston, Texas, June 18, 2000 - In these fast-changing times, yesterday’s great technology ideas are on today’s clearance table, and you have to bite the bullet and re-invent yourself. Telman has done that.

Change comes naturally at Telman. Since its inception in 1986, Telman has been credited with improving how the hospitality industry utilizes telecommunications technology. “Our commitment has always been and still is ‘Bringing People and Technology Together to Produce Unprecedented Results’”, says Daniel Prosser, Founder and CEO. As he sees it the hotel industry has benefited from their advocacy role for their clients over the past 14 years.

“We were the first company in the hospitality industry to address the telecommunications management needs of hotels.  To do that we have had to be willing to change over and over again to accommodate the rapid changes in the telecom and hotel marketplace”. 

Developing proprietary techniques for managing and producing higher profits from telecommunications technology over the years led Prosser to look at the impact information technology had on people - and particularly people’s performance. 

That insight led Prosser to conversations with several notable people in the hospitality industry. One in particular included Mr. Michael Harrell, CEO of Vista Host Hotels also headquartered in Houston, who Prosser credits with being a visionary in the development of information design. “In so many ways, Mike and his company were light-years ahead of everyone else in the hotel industry when it came to management company information system design.

Mike saw the advantages in developing fundamental reporting and measurement techniques, and put his money where his mouth was by funding an internal MIS department to develop the software.”

Harrell met Prosser for the first time in 1994 at an AH&MA conference and asked him to consider buying his software and converting it into Windows and then find a market for it.  Prosser and Joe Sullivan, Vista Host’s MIS Director, created a separate Telman company around the software techniques Sullivan had developed combined with Prosser’s vision for a way to impact people’s performance in organizations.

In 1996 Telman Decision Information, LLC was formed with Vista Host as its first client - soon followed by Sunstone Hotels in San Clemente, California, and Nobel Investment Group of Atlanta, GA. - early adopters of Telman’s technology, among several others.  Since that time, Telman Decision Information rewrote the original version of software into Windows and web-enabled it for other hotel companies.  Today, the software is used in the management of over 200 hotels. Over 10,000 hospitality employees rely on it for a variety of business processes.

“We fundamentally believe in managing change as a way to improve and grow an organization. We have watched over our client’s as they have embraced the changes our software brings to their organization and the results they have produced with it. Many of our clients have now wrapped their entire organizations around Focused Scorecard® and use it exclusively to manage their daily operations with an ease and response never before possible in their organizations”, says Prosser.

With an expanded customer base and a larger outlook for the future, Telman
hopes to add several thousand hotel clients to Focused Scorecard® and
become the standard of the hotel industry for how hotel management companies manage for high performance of their hotel assets.

Telman is ending its telecom consulting business to focus on their software business, Prosser announced:  “We are letting go of the business that brought us here, but I know that this is the best move for us to fulfill our commitment to technology in the hotel industry.  The successes of our software company are built on the same platform of high ethical standards and unparalleled customer service that represented our telecom consulting company for years.”  The shift away from the highly profitable resale of telephone services by hotels to their guests has caused hotel’s profits in telecommunications to spiral downward at an alarming rate and has cut into the hotel’s margins that support top-tier consultant groups, like Telman.  “As a business, we have to deliver value to our clients.  The role of the telephone profit consultant will disappear as telephones move from being a profit center to an amenity center.  We are grateful for the over 14 years we spent at the epicenter of the hotel industry working with over 2,000 hotels during that time. It’s the right time now to apply what we have learned and make an impact on our client’s bottom lines in a much bigger way.”  Telman will now be a 100% software company. 
 
Telman Software is a Houston based technology leader with a track record in the hospitality industry - committed to bringing people and technology together in such a way that unprecedented results are produced by its clients.  Telman Software’s principle product, Focused Scorecard® is the first automated information system designed to link hotel management company corporate offices with their hotels. Focused Scorecard automates the business processes of managing a hotel management company. Developed exclusively for the hospitality industry it brings together all of a hotel management company’s hotel properties through one cohesive, powerful management system that ties each hotel’s property management systems, accounting systems, and payroll system together into one reporting platform regardless of their make, their model, or who writes its payroll checks.  Telman® and Focused Scorecard® are registered trademarks of Telman Technology Partners, Inc and Telman Decision Information, LLC respectively.

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Contact
Guy McPhail, President
Telman Software
713/621-7979, x219
gmcphail@telman.com
http://www.telman.com

 
Also See: Premier Hospitality Management, Inc. Signs Five -Year Contract with Telman / Oct 1999 
Telman Names Guy McPhail President and COO / Oct 1999 

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